随着经济和社会的增长，企业，尤其是在金融科技行业中，对客户收集，市场营销，反欺诈电话等对客户的需求不断增加。但是，大部分重复性和机械工作都占据了人类代理商的大部分时间，因此企业的设备和劳动力成本正在增加。同时，随着过去几十年来人工智能技术的发展，公司使用大数据和人工智能等新技术来增强呼叫业务的能力已变得非常普遍。智能出站机器人是人工智能技术在出站呼叫业务领域的典型应用。它主要用于与客户交流以实现某个目标。它具有低成本，高额重用和易于合规性的特征，这引起了行业的更多关注。目前，该行业有两种智能出站机器人，但他们俩仍然为改进留下了巨大的空间。其中一种是基于有限状态机，该机器依赖于跳跃条件和基于手动体验的相应节点的配置。这种智能出站机器人也称为基于流的机器人。例如，图\ ref {图：标签}中显示了基于流的机器人的工作模型的示意图。在每个回合中，机器人将用与每个节点相对应的单词回复用户。

In this paper, we study the problem of knowledge-intensive text-to-SQL, in which domain knowledge is necessary to parse expert questions into SQL queries over domain-specific tables. We formalize this scenario by building a new Chinese benchmark KnowSQL consisting of domain-specific questions covering various domains. We then address this problem by presenting formulaic knowledge, rather than by annotating additional data examples. More concretely, we construct a formulaic knowledge bank as a domain knowledge base and propose a framework (ReGrouP) to leverage this formulaic knowledge during parsing. Experiments using ReGrouP demonstrate a significant 28.2% improvement overall on KnowSQL.

The usage of technologically advanced devices has seen a boom in many domains, including education, automation, and healthcare; with most of the services requiring Internet connectivity. To secure a network, device identification plays key role. In this paper, a device fingerprinting (DFP) model, which is able to distinguish between Internet of Things (IoT) and non-IoT devices, as well as uniquely identify individual devices, has been proposed. Four statistical features have been extracted from the consecutive five device-originated packets, to generate individual device fingerprints. The method has been evaluated using the Random Forest (RF) classifier and different datasets. Experimental results have shown that the proposed method achieves up to 99.8% accuracy in distinguishing between IoT and non-IoT devices and over 97.6% in classifying individual devices. These signify that the proposed method is useful in assisting operators in making their networks more secure and robust to security breaches and unauthorized access.

Text-to-SQL semantic parsing is an important NLP task, which greatly facilitates the interaction between users and the database and becomes the key component in many human-computer interaction systems. Much recent progress in text-to-SQL has been driven by large-scale datasets, but most of them are centered on English. In this work, we present MultiSpider, the largest multilingual text-to-SQL dataset which covers seven languages (English, German, French, Spanish, Japanese, Chinese, and Vietnamese). Upon MultiSpider, we further identify the lexical and structural challenges of text-to-SQL (caused by specific language properties and dialect sayings) and their intensity across different languages. Experimental results under three typical settings (zero-shot, monolingual and multilingual) reveal a 6.1% absolute drop in accuracy in non-English languages. Qualitative and quantitative analyses are conducted to understand the reason for the performance drop of each language. Besides the dataset, we also propose a simple schema augmentation framework SAVe (Schema-Augmentation-with-Verification), which significantly boosts the overall performance by about 1.8% and closes the 29.5% performance gap across languages.

Table-and-text hybrid question answering (HybridQA) is a widely used and challenging NLP task commonly applied in the financial and scientific domain. The early research focuses on migrating other QA task methods to HybridQA, while with further research, more and more HybridQA-specific methods have been present. With the rapid development of HybridQA, the systematic survey is still under-explored to summarize the main techniques and advance further research. So we present this work to summarize the current HybridQA benchmarks and methods, then analyze the challenges and future directions of this task. The contributions of this paper can be summarized in three folds: (1) first survey, to our best knowledge, including benchmarks, methods and challenges for HybridQA; (2) systematic investigation with the reasonable comparison of the existing systems to articulate their advantages and shortcomings; (3) detailed analysis of challenges in four important dimensions to shed light on future directions.

Cross-speaker style transfer in speech synthesis aims at transferring a style from source speaker to synthesised speech of a target speaker's timbre. Most previous approaches rely on data with style labels, but manually-annotated labels are expensive and not always reliable. In response to this problem, we propose Style-Label-Free, a cross-speaker style transfer method, which can realize the style transfer from source speaker to target speaker without style labels. Firstly, a reference encoder structure based on quantized variational autoencoder (Q-VAE) and style bottleneck is designed to extract discrete style representations. Secondly, a speaker-wise batch normalization layer is proposed to reduce the source speaker leakage. In order to improve the style extraction ability of the reference encoder, a style invariant and contrastive data augmentation method is proposed. Experimental results show that the method outperforms the baseline. We provide a website with audio samples.

Natural language processing for programming, which aims to use NLP techniques to assist programming, has experienced an explosion in recent years. However, there is no literature that systematically reviews related work from the full spectrum. In this paper, we comprehensively investigate existing work, ranging from early deductive models to the latest competition-level models. Another advantage of this paper is the completeness of the technique category, which provides easy access to locating and comparing future works.

Estimating the probability of failure for complex real-world systems using high-fidelity computational models is often prohibitively expensive, especially when the probability is small. Exploiting low-fidelity models can make this process more feasible, but merging information from multiple low-fidelity and high-fidelity models poses several challenges. This paper presents a robust multi-fidelity surrogate modeling strategy in which the multi-fidelity surrogate is assembled using an active learning strategy using an on-the-fly model adequacy assessment set within a subset simulation framework for efficient reliability analysis. The multi-fidelity surrogate is assembled by first applying a Gaussian process correction to each low-fidelity model and assigning a model probability based on the model's local predictive accuracy and cost. Three strategies are proposed to fuse these individual surrogates into an overall surrogate model based on model averaging and deterministic/stochastic model selection. The strategies also dictate which model evaluations are necessary. No assumptions are made about the relationships between low-fidelity models, while the high-fidelity model is assumed to be the most accurate and most computationally expensive model. Through two analytical and two numerical case studies, including a case study evaluating the failure probability of Tristructural isotropic-coated (TRISO) nuclear fuels, the algorithm is shown to be highly accurate while drastically reducing the number of high-fidelity model calls (and hence computational cost).

Pre-trained Language Model (PLM) has become a representative foundation model in the natural language processing field. Most PLMs are trained with linguistic-agnostic pre-training tasks on the surface form of the text, such as the masked language model (MLM). To further empower the PLMs with richer linguistic features, in this paper, we aim to propose a simple but effective way to learn linguistic features for pre-trained language models. We propose LERT, a pre-trained language model that is trained on three types of linguistic features along with the original MLM pre-training task, using a linguistically-informed pre-training (LIP) strategy. We carried out extensive experiments on ten Chinese NLU tasks, and the experimental results show that LERT could bring significant improvements over various comparable baselines. Furthermore, we also conduct analytical experiments in various linguistic aspects, and the results prove that the design of LERT is valid and effective. Resources are available at https://github.com/ymcui/LERT

Effectively exploring the environment is a key challenge in reinforcement learning (RL). We address this challenge by defining a novel intrinsic reward based on a foundation model, such as contrastive language image pretraining (CLIP), which can encode a wealth of domain-independent semantic visual-language knowledge about the world. Specifically, our intrinsic reward is defined based on pre-trained CLIP embeddings without any fine-tuning or learning on the target RL task. We demonstrate that CLIP-based intrinsic rewards can drive exploration towards semantically meaningful states and outperform state-of-the-art methods in challenging sparse-reward procedurally-generated environments.